Frequently Asked Questions

Q.  What are the school’s operating hours?

A. The school operates between 8.00am to 5.30pm as this allows staff to be in before class and after-school clubs to take place. Class time for children in Reception to Year 6 is 8.45am to 3.15pm. Our Nursery is open between 8.45 am to 11.45 am. 

Q. How do I report my child's absence from school?

A. Please email the school office at office@stmarys.hounslow.sch.uk or telephone the office on 02089945606 as soon as possible and on each day of your child’s absence from school. It is very important that you let us know your child’s symptoms so that we can monitor any possible epidemics.

Q. How do I go about arranging school dinners for my child?

A. School meals are free for all pupils for the academic year 23/24. Please inform us if your child is eligible for extra funding, which can be spent on enrichment and food vouchers. You will need to apply for this through your Local Authority.

Q.  How can I buy school uniform?

A. School uniform which has the school logo depicted on it can be purchased via Stitch Design and Your School Uniform.

Q. What do I do if my child is prescribed medication? 

A. Parents can arrange to come into school to administer medication to their own children if necessary.  Antibiotic doses that are administered 3 times a day should be given before and after school and at bedtime. If the medicine is required 4 times a day please ask in the office to arrange a time for you or another relative to give any additional required dose.  For long term or ongoing medication, parents are asked to complete and sign a consent form to administer medication. Children with asthma, severe allergies, etc keep their medication in their class medical bag; these are given by a First Aid trained member of staff.

Q. Can I take my child out of school for a holiday during term time?

A. No.  No holiday will be authorised during term time. Any absences (other than through illness) will be recorded as unauthorised and you may incur a fixed penalty fine and risk your child losing their place at our school.

Q. How do I apply for a place in your school for my child?

A. As we are a Voluntary Aided school Governors oversee admissions to the school. Please look at our Admission information and then contact the school office if you are interested in a place for your child.

Q. How will I be informed if there is an enforced school closure?

A. We have a Parent Mail service where we can email and text all parents who have a registered; please ensure you keep us informed if your number changes. You can also check our website for updates and the Hounslow website. 

Q. What do I do if my child is prescribed medication?

A. Parents can arrange to come into school to administer medication to their own children if necessary.  Antibiotic doses that are administered 3 times a day should be given before and after school and at bedtime. If the medicine is required 4 times a day please ask in the office to arrange a time for you or another relative to give any additional required dose.  For long term or ongoing medication, parents are asked to complete and sign a School Health Care Plan. Children with asthma, severe allergies, etc keep their medication in their class medical bag; these are given by a First Aid trained member of staff.

Q. How long before my child can return to school after an illness?

A. In the case of vomiting and diarrhoea your child should be well for 24-48 hours before they return to school.  If you are unsure please call us.

Q. What do I do if I need to see a teacher?

A. Teachers are normally available for brief enquiries before and after school. If you need a longer appointment, please contact your child's teacher or the office staff who will be happy to arrange this for you.  Parent teacher meetings are held twice a year.  Signing up is via an online system with links on the parent page of our website.

Q. How do I get paper copies of documents?

They are available, on request, free of charge, from the School Office.